Midway Care Group Ltd
Tel: 0121 706 9902  

Information for Families

We provide bespoke domiciliary care and support packages for adults with learning disabilities, Autism and complex needs.

Providing care and support across the West Midlands

Our care packages cover a range of services from direct care, support with domestic living, supporting service users to undertake activities within the community, and an outreach day service taking individuals out of their family home.

Depending on the assessed needs of each person, this will generate an individual plan of care designed to acheive the very best outcomes for our service-users.

Why choose a Midway Home for your family member?

We want you to be completely happy with the services we provide, so we allow as many family and friends to come along when you visit and help you make your choice.

For a prospective resident, we offer:

  • A Statement of Purpose.
  • A comprehensive guide/pictorial.
  • The opportunity to visit for a few hours in the day and enjoy a meal with us at no cost.
  • A full assessment to determine whether the service can meet your needs.
  • A trial period.

From the moment you enter the Home you can expect:

  • A full plan of care evolved from an in-depth previously assessed framework, created with input from all the relevant professionals, yourself, your family, and any friends you wish to include. This will be a continual assessment over a predetermined trial period.
  • The development of a specialist communication profile and plan (T.E.A.C.C.H, pictorial, objects of reference, symbols) which will enable you to develop choice and control in all aspects of your life.
  • A risk-assessment to establish your competency to take your own medication (if relevant). We will continue to audit this on your behalf should it be decided that you are able to do this.

Our residents can expect:

  • To be treated as a valued individual with access to varied and stimulating activities.
  • Protection from abuse of any form, supported by continuous training with the help of professionals to update and check that your needs are being met.
  • A confidential complaints procedure with added support within a secure environment, that is simple and protects the vulnerable.
  • An open and approachable manager, who is interested in your daily life and support.
  • Private post to be received unopened (where abilities allow).
  • Monitored risk of falls using an ABC chart to track and assess reasons.
  • Support in receiving the best medical care.
  • Accommodation that is clean and fresh at all times, with policies and procedures in place to prevent the spread of infection.
  • Grounds which are regularly maintained to meet current health and safety regulations with an emphasis on user-friendliness.
  • Utilisation of low arousal approach to restraint, that meets guidelines and legislation.

What our Service Users' families say about Midway

Some six years ago James’s life began anew.

For the previous twelve years, James, in hindsight (the perfect science), had a dreadful time. He had been in four different homes with four different adult providers. All promised the earth – none delivered. Our faith in adult providers was lost. Then along came Midway.

They soon ‘organised’ James’ days. This is a must because he has to be ‘busy’. He started College again and within a relatively short time span was shopping locally on his own and then to our horror taking bus journeys on his own! What!

We felt that his previous providers didn’t take too much notice when we explained that James is quite capable but very complex – the only time any of them wanted our advice was when his behaviour accelerated. Too little, too late.

What is wrong with Midway – they listen; they believe in our son, it won’t last. How wrong we are. James has gone from strength to strength with this quite remarkable provider. The staff at his home are not only his Carers, who understand his foibles, but his friends and teachers.

May this be the beginning of a long journey.”

- The Ward family

Parents worst nightmare, I suddenly became ill and was unable to care for our son at home. He was 17 at the time and has complex needs due to ACC, SLD, autistic, non verbal, sensor and motor problems, scoliosis, and at times challenging behaviour.

The Lodge came to our rescue twice. The first time when a local care provider informed us they could no longer provide care for him. The second was when the special residential college he was attending informed us the placement wasn't working. Both times The Lodge calmly and professionally brought him back to the Lodge within a few days, minimising any stress to him. Having this happen once was distressing for us, especially for our son, but to have it happen a second time was devastating.

Our son has now been at The Lodge for approx 1 year 8 months and is doing very well. We feel The Lodge sees our son as the funny, happy young man he is, but more importantly his potential. They actually do what they say they will do, this time it hasn't just been words in a prospectus and nothing seems to be too much trouble. Our son is in a safe and happy environment where he is encouraged to learn new skills at his own pace. Staff work with us helping our son continue to experience live in a positive way. In doing this we as parents can now see a positive future for him.”

- Parent of Service User

When Josh first arrived at The Lodge in October, it was a very traumatic time for him and all the family, Maggie phoned home several times and sent photographs of the home to reassure us he was settling in.

Maggie and all the staff worked together with Joshua's Social Worker, psychiatrist and psychologist, on his targets, behaviour and care plan.

A first planned visit to see Josh at the home was arranged for myself and later visits for other family members, we were made very welcome by all the staff and felt Josh was making good steady progress, if we had any questions or concerns they were dealt with. Since then we have had visits out of the home to pubs and shops with staff to support Josh and family members making us feel safe and having a pleasant visit.

Josh has settled in well,he is happier, healthier and achieving his targets. I would like to thank Maggie, and all the staff at the Lodge, and would not hesitate in recommending the home to any other parent, carer or professional.”

- Parent of Service User

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